Effective Date: 18/05/2025
Owner: THE BLNC
Website: www.theblnc.co
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and applicable laws in Luxembourg and the European Union.
By using www.theblnc.co, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal data:
1.1. Information you provide directly:
- Name, email address, phone number, and physical address
- Health and fitness information (e.g., goals, limitations, preferences)
- Payment and billing details (handled securely by third-party providers)
- Communication history (messages, inquiries)
1.2. Information collected automatically:
- IP address, browser type, device information
- Usage data, pages visited, and session duration via cookies and analytics tools
2. Purpose of Data Collection
We collect your information for the following purposes:
- To provide and personalize fitness and wellness services
- To respond to inquiries and provide customer support
- To process payments and manage transactions
- To send confirmations, updates, and promotional communications (if consented)
- To analyze website performance and user behavior
- To comply with legal obligations
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent: When you voluntarily provide information or opt in to communications
- Contract: To fulfill our obligations in delivering services you purchase
- Legal obligation: To comply with tax, accounting, and regulatory requirements
- Legitimate interest: For business operations, website improvements, and fraud prevention
4. Data Sharing
We do not sell or rent your personal data. We may share your information with:
- Trusted third-party service providers (e.g., payment processors, email platforms)
- Legal authorities if required by law or to protect our rights
- Professional advisors (e.g., accountants, legal consultants)
- All data processors acting on our behalf are GDPR-compliant and contractually obligated to protect your data.
5. International Transfers
If you are located outside the EU and access our services, your data may be transferred to and processed in countries with different data protection laws. We ensure that appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes legal, accounting, or reporting obligations.
7. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with a data protection authority
- To exercise your rights, please contact: info@theblnc.co
8. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze performance, and provide targeted content. You may control cookie settings through your browser. By using the website, you consent to the use of cookies in accordance with this policy.
9. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and you provide information at your own risk.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect data from minors. If we learn that we have collected such information without consent, we will delete it.
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page regularly.
12. Contact
If you have questions or requests regarding this Privacy Policy or your personal data, please contact:
Email: info@theblnc.co